Visitation Policy

Subject: Brighter Days Senior Living LLC “Visitation “No Patient Left
Alone Act”

Objective: To protect the right of our residents to have visitors.

Responsibility: All Staff

Standard: Brighter Days Senior Living provides immediate access to the
resident for guests and representatives of local, state, and federal
agencies.

Guideline: General Visitation:
Brighter Days Senior Living provides immediate access to any resident by
the following:

a. Any representative of the State who is authorized access to residents.
b. The resident’s individual physician.
c. The State Long Term Care Ombudsman.
d. Immediate family or all visitors (subject to the resident’s right to
deny or withdraw consent at any time.
e. Essential Caregivers and all visitors

Brighter Days Senior Living does not limit the number of visitors nor are
visitors subject to visiting hour limitations or other restrictions not imposed by the resident.

An individual or representative of an agency that provides health, social,
legal, or other services to the resident has the right of “reasonable
access” to the resident.

Brighter Days Senior Living allows representatives of the State
Ombudsman program to examine a resident’s clinical records with the
permission of the resident or the resident’s legal representative, and to
the extent allowed by state law.

Visiting hours are 9:00 a.m. to 9:00 p.m.; however, families
and visitors can visit 24/7, 365 days per year. All visitors must sign-in
upon entering the community and before interacting with any staff,
resident, family members or friends. By signing, the visitor agrees to
follow the policies and procedures. Brighter Days Senior Living may
suspend in-person visitation of a specific visitor if the visitor violates the
policies and procedures.

The Administrator or Designee will ensure staff adhere
to the policies and procedures.

To support and comply with the “No Patient Left Alone Act”, Brighter Days
Senior Living will allow in- person visitation in all the following
circumstances, unless the resident objects:

End-of-Life Situations

• A resident who was living with family before being admitted to
the provider’s care is struggling with the change in environment
and lack of in- person family support.

• The resident is making one or more major medical decisions.
A resident is experiencing emotional distress or grieving the loss
of a friend or family member who recently died.
A resident needs cueing or encouragement to eat or drink which
was previously provided by a family member or caregiver.

• A resident who used to talk and interact with others is seldom
speaking.

At times there may be circumstances where Resident visitation may be
scaled back in efforts to ensure resident and staff safety, and to stop the
spread of infection, such as pandemic, flu, or presence of infectious
diseases which may require isolation. In such cases, Brighter Days Senior
Living shall comply with all current local and state standards.
Brighter Days Senior Living allows residents to designate a family
member, friend, guardian, or other individual as an Essential Caregiver.
The Essential Caregiver is not required to provide necessary care to a
resident and Brighter Days Senior Living may not require an Essential
Caregiver to provide such care.

Essential Caregivers are allowed to visit at least two hours daily in
addition to any other visitation authorized by Brighter Days Senior Living.
Visitation hours are 9a.m. to 9p.m.; however, Brighter Days Senior Living
will allow visitation 24/7, 365 days per year.

Brighter Days Senior Living requires all Visitors and Essential Caregivers
to:

• Sign-in upon entering the community and before interacting with
any staff, resident, family members or friends. By signing in, the
visitor agrees in writing to follow the policies and procedures.

• Comply with the infection control and educational policies for
visitors. Infection control policies may require a visitor to wear
Personal Protection Equipment (PPE), including properly wearing
a face mask and other necessary PPE, and performing hand
hygiene. Staff will provide directions on the proper use of PPE.

• Submit to a screening which may include temperature check
and/or a questionnaire about health status. Essential caregivers entry will not be
deny if exhibiting symptoms however will require the use of PPE to avoid
spreading any infection/symptom.

Visitors are NOT required to submit proof of vaccination or
immunization.

• Consensual physical contact between a resident and visitor is not prohibited.

• All visits are subject to monitoring for compliance with all
infection control procedures, including the appropriate use of PPE.

Brighter Days Senior Living may suspend in-person visitation of a specific visitor if the
visitor violates the policies and procedures.

Brighter Days Senior Living is committed to the wellbeing of our
Residents, and this includes a resident’s right to visitation with their
family. If you or a loved one have been met with resistance from a
hospital, hospice, or long-term care facility, when attempting to visit
with loved ones, you may file a complaint with the Agency for
Healthcare Administration for further review and action. Submitting
this complaint online may assist the Agency in expediting your review. If
you prefer to make this complaint via phone, the dedicated phone line
for visitation related complaints is 1-888-775-6005; the link to the
complaint portal is: https://apps.ahca.myflorida.com/hcfc/